Terms and Conditions

These Terms and Conditions of Vein of Venus Webshop contain important information for you as a customer. Please read them carefully.  

  1. Definitions

1.1. Terms: These Terms and Conditions of Vein of Venus Webshop.

1.2. Vein of Venus: Registered with the Chamber of Commerce under number 82065209, VAT number NL003643446B06. The craft atelier’s address of Vein of Venus is: Springendal 17, 3894 BJ Zeewolde.

1.3. Webshop: consult the webshop of Vein of Venus, through https://www.veinofvenus.com/

1.4.Customer: the natural or legal person who enters into an Agreement with Vein of Venus by means of the Webshop. Customer acts either as a private individual, either on behalf of a company or professional entity.

1.5. Agreement: Any understanding or agreement between Vein of Venus and the Customer concluded from a distance. The Terms are an integral part of the Agreement. These Terms do not apply to purchases in the physical atelier. 

  1. Communication

2.1. Should you have any questions or comments with regard to the Vein of Venus Webshop, please send an e-mail to info@veinofvenus.com. You can also contact us via phone and Whatsapp: +31 6 27458963 (Tuesday and Wednesday from 13:00 to 17:00)


  1. Applicability of these Terms

3.1. The Terms apply to all offers, Agreements and deliveries by Vein of Venus, unless the parties have expressly agreed otherwise in writing.

3.2. Deviating conditions from the Customer are rejected, unless Vein of Venus expressly accepts such conditions in writing before the order date.


  1. Prices and Information

4.1. All prices mentioned on the Webshop and other materials derived from Vein of Venus include tax as well as any government levies, unless otherwise stated.

4.2. The actual shipping costs within and outside of the Netherlands can be found at www.veinofvenus.nl. The amount of shipping costs payable by the Customer will be displayed in the order process in the shopping basket screen.

4.3. Although the content of the Webshop is selected with due care, Vein of Venus cannot guarantee that all information on the webshop is at all times correct and complete. All prices and other information on the Webshop and other materials originating from Vein of Venus are subject to obvious programming errors and typos.


  1. Conclusion of the Agreement

5.1. The Agreement is concluded at the moment the Customer accepts the offer of Vein of Venus, which is the moment on which the Customer completes the order process.

5.2. Vein of Venus will subsequently confirm the receipt of the acceptance of the offer by e-mail.


  1. Payment

6.1. The Customer may only use the payment methods specified in the order process. Vein of Venus is free in its choice of payment methods offered on the Webshop. These payment methods may change from time to time.


  1. Implementation of the Agreement

7.1. As soon as Vein of Venus has received the order, Vein of Venus will send the ordered product to the Customer as soon as possible.

7.2. Ordered items will be shipped in principle within 14 days.

7.3. In the event that Vein of Venus is unable to ship the ordered products within the term indicated above, Vein of Venus will inform Customer thereof. In that event, customer may either accept a new delivery date, or terminate the Agreement free of charge.

7.4. Customer must inspect the products immediately upon receipt. In the event of any defects, Customer must notify Vein of Venus within three days, preferably accompanied by a digital photograph. See also Article 8 (Warranty and conformity).

7.5. Once the items have been delivered to the specified delivery address, the risk is transferred to the Customer.


  1. Right of withdrawal / return option

8.1. This Article 8 only applies to those Customer who make their purchase as a consumer, and not to Customers who act in a professional capacity, or as a representative of a company or other entity.

8.2. The Customer may take the purchased item out of packaging in order to inspect the item.

8.3.The Customer has the right to terminate the Agreement with Vein of Venus within 14 calendar days upon receipt of the product (the “cooling off period”), without the need to state any reason for the termination. The period begins on the day after the Customer has received the product at the delivery address indicated in the order process. In the event that the Customer has ordered several products in one single order, the period shall run as of the date on which he or she has received the final product.

8.4. The Customer may terminate the Agreement, within the cooling-off period by sending an e-mail to info@veinofvenus.com.

8.5. Vein of Venus will confirm the receipt of such notification. Upon communication of the termination, the Customer is granted 14 days to return the product.

8.6. At his or her option, the Customer may also return the item within the 14-day cooling off period.

8.7. The products should be returned to the address mentioned in Article 1.

8.8. Vein of Venus will reimburse the purchase price and the original shipping costs to the Customer as soon as possible but no later than 14 days after receipt of the returned items. In case only part of the order is returned the shipping cost will not be refunded. Vein of Venus will use the same payment method as the method used by the Customer in the ordering process. The shipping costs of the return shipment are borne by the Customer.


  1. Warranty; complaints

9.1. Vein of Venus guarantees that all products offered in the Webshop meet the specifications stated in the offer, the reasonable requirements of quality and usefulness, and that they meet legal provisions and government regulations in force on the date of the conclusion of the Agreement.

9.2. Should the Customer have a complaint about a product and/or about other aspects of the service of Vein of Venus, the Customer can submit such a complaint to Vein of Venus by e-mail or by regular mail (mentioned in Article 1).

9.3. Vein of Venus strives to respond to any such complaint as soon as possible, but in any event within 30 days of receipt of the complaint.

9.4. If the Customer is a consumer, he or she can also submit a complaint via the EU dispute settlement platform, accessible via https://webgate.ec.europa.eu/odr/.


  1. Privacy

10.1. Vein of Venus processes the personal data of the Customer in accordance with privacy policy published on the Webshop from time to time. The privacy policy can be accessed via www.veinofvenus.com.


  1. Further Provisions

11.1. The Agreement and these Terms are governed by Dutch law.

11.2. Unless provided otherwise by mandatory law, any disputes that may arise from the Agreement will be submitted to the competent Dutch court in the district of Amsterdam.

11.3. In this Agreement, “in writing” includes communication by e-mail, provided that the identity of the sender is sufficiently clear.


  1. Retention of title and liability (only applicable to professional Customers)

12.1. As long as no full payment of the purchased items has been made for the entire agreed amount, all delivered goods remain the property of the Vein of Venus.

12.2. This Article 12 shall apply only in the event that the Customer acts in the capacity of his/her profession, or as a representative of a company or other entity, namely by entering a company name in the ordering process.

12.3.The aggregate liability of Vein of Venus to Customer for breach of the Agreement is limited to the aggregate price (including VAT) of the goods ordered, unless the damage is caused by wilful intent or gross negligence of Vein of Venus.

12.4. Liability of Vein of Venus towards the Customer for any indirect damage, including consequential damages, lost profits, lost savings, loss of data and/or loss due to business interruption is excluded at all times.

12.5. Except for the limited liability as described in the preceding two paragraphs of this article, Vein of Venus accepts no liability whatsoever to Customer.

12.6. The liability of Vein of Venus to the Customer for breach of the Agreement is subject to the Customer sending and immediately and proper written notice of default to Vein of Venus, which is not cured within the time period mentioned in that notice. The notice must contain a detailed description of the breach, so that Vein of Venus is able to respond adequately.

12.7. No obligation to pay any form of compensation is accepted unless the Customer reports the alleged damage as soon as possible but no later than 30 days after the occurrence thereof in writing to Vein of Venus.

12.8. In the event of force majeure, Vein of Venus cannot be held liable for any damage.

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