Despite the precautions we take, it is unfortunately possible for a product to be damaged prior to or during transport. Of course we do everything we can to prevent such situations.

Should you nevertheless receive a damaged product, please contact us via We aim to send a full response offering a suitable solution within 3 working days.


Your satisfaction is the most important thing to us. That is why we would like to be told if you are dissatisfied with the shipment, handling or service provided by Vein of Venus or if you have a complaint about any of the products.

If you have a complaint, a suggestion for improvement or a tip for Vein of Venus, please e-mail it to

You will receive confirmation from us and we aim to send a full response within 3 working days.

 General conditions

See the general terms and conditions that apply to Vein of Venus.

 Does the legal guarantee apply?

The rule for all products on our website is that the legal guarantees apply. This means that the product must be or must do what you, the consumer, could reasonably have expected. Vein of Venus is responsible for delivering a proper product. The product should not have any defects that would not be expected to appear during the expected lifespan when used normally. If that does happen, we will arrange for the product to be repaired or replaced or for the purchase sum to be refunded.

There is no time limit on the above; one product will after all last longer than another or more may be expected from it. These rules are defined in law and are also stated in our General Terms and Conditions.

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